Posts Tagged ‘Online Casino’

Why Customer Support is So Important at Online Casinos

Saturday, September 10th, 2011

I recently came across an online casino where there wasn’t even the chance to contact the customer support team by phone.  All that was offered as a means of ‘contact’ was an email address, and the site even had the cheek to tell me, their potential customers, that they would ‘try’ and get back to me within 24 hours.  Two guesses whether I signed for that site or not?!

I know I’m always harping on about the importance of customer support at online casinos, but, honestly, I don’t think it can be stressed enough.  A pal of mine, who I will call Jack for the record (since that’s his name…) tried to withdraw his money after he believed that he had completed all the wagering requirements of the generous welcome bonus he was given by the online casino.  When he couldn’t withdraw the money, he tried to contact customer support, only to be told that the ‘person dealing with the issue of bonuses will only be in tomorrow’.  He eventually managed to get his cash, but he closed his account the next day and doesn’t intend playing there again.

Customer support should – without any exception – be offered to players 24 hours a day and 7 days a week.  You should be able to receive an answer about ANYTHING related to the casino and your game playing instantly and professionally.  You should be greeted by friendly and helpful customer staff who will go that extra mile to serve you.  As a paying customer – and even one who is not – you should not have to settle for anything less.  There are enough online casinos out there with great, award-winning customer support teams who have proven their weight in gold.  It comes as no surprise that the sites with the best customer teams have the most satisfied customers.

Another thing that you should take note of is that you shouldn’t have only one way of contacting the support team.  Not only should assistance be available around the clock, it should also be available through a number of channels such as live chat, email, phone and fax.  The idea is that it is made EASY for you to contact the online casino, not harder.

It Pays to be Loyal at Online Casinos

Tuesday, August 23rd, 2011

With so many online casinos available out there, I sometimes forget that it doesn’t always pay to hop from one site to another – just because I can.  True, it’s sometimes fun to try out new games and new software companies, but more often than not, the tried and true saying “loyalty pays” applies to online gambling as well.

When you first try out an online casino, you are rewarded well for your efforts. The generous first time bonus that the casino gives you to match your initial deposit is hard to beat and is a great stepping stone to try out the site. However, what do you do once that bonus is finished?  Many of us go off and get another welcome bonus by opening an account at a new site.  Yet, sometimes it’s worth sticking around and reloading your account, because the return bonuses aren’t bad either!

Most good online casinos have loyalty clubs that will reward players for staying at their site, reloading their online casino accounts and wagering real cash. The loyalty club works on the basis of ‘the more you play, the higher the rewards.’  All Slots Casino, for example, starts rewarding its players from the first time they wager at the site, awarding them with loyalty points based on how much is spent. You can earn points on all games, although playing certain games rewards you with more points than others.

You can check how many loyalty points have been collected by accessing the site and your balance at any time.  When you have collected enough loyalty points they can be redeemed for extra credits or prizes at the casino.  The number of loyalty points needed to start earning cash differs from site to site and you can check all the information beforehand at the site to shop around for the best deal.

Loyalty clubs are great when you like the software and games at the site and have no intention of moving on anyway.  Online casinos truly appreciate loyalty and you’ll be rewarded with exclusive bonuses and special offers once you reach the ranks of a truly loyal customer!

Software Diversity at Online Casinos

Tuesday, July 19th, 2011

Many times, I’ve been so enamored by a certain online casino software group, that I will actively seek out other sites that are powered by that same software company.  This is especially true for casinos that work off the Microgaming or Playtech platforms, for instance, because I know that I am getting my money’s worth when it comes to top games, tight security and great customer support.

Recently, however, I’ve noticed an interesting trend.  Some online casinos aren’t sticking to the traditional ‘one casino – one software provider’ model.  Instead, they offer games from a wide range of software giants, picking the best titles from each portfolio and making them available to their players.  Virgin Casino, one of the best UK casinos, is a good example of an online casino that has opted to take the best titles from a number of software groups, ensuring that every single game is top notch and exactly what its players are expecting in terms of entertainment and rewards.

Other online casinos have stuck to their own software groups, but have been willing to add a select amount of titles from other groups.  Microgaming’s QuickFire brand was launched especially to meet the needs of online casinos who didn’t want to do away altogether with their software providers, but also wanted to include some of Microgaming’s top titles in order to present their players with a wider range of games.

There are plenty of advantages to using software from different providers in order to build a games portfolio on the site.  For one, like Virgin Casino aims to do, players are are being provided with the best games from each provider. Let’s face it, even Microgaming, with a games suite of over 500 titles, can’t get it right every time.  By taking only the best offerings, casinos are able to ensure that their collection of games is truly the very best.  It also allows casinos to customize their sites to suit their particular market of players – for example, games that are good for the Asian market, or games that are more appealing to women.

If you like the idea of diversity at an online casino, check out the different options available today.

How to Look After YOU at the Casino

Saturday, May 14th, 2011

Casinos are known to be fun places, where you can easily spend an entire evening having an absolute blast. What better combination could there be – music, gambling and drinks, as well as superb company? But – as with everything in life – playing in a casino needs to be done in moderation. So how do you go about looking after YOU at the casino so that you don’t get gambling burn out?

Know How Much You Want to Gamble With

Don’t go onto the casino floor with unlimited funds. Instead, put aside the amount of cash that you are prepared to lose and don’t go over that amount. Another way to limit your spending is to go with a card that has a limit on the funds. That way, you can’t spend anything over than what is credited to that card.  If you win at the slot machines or roulette tables, put your original bankroll aside and play with the winnings.

Don’t Go Overboard on the Booze

This may seem an obvious one, but alcohol can really dull your senses on the casino floor and prevent you from making sound judgements.  Limit your intake of alcohol to what you HONESTLY know you can handle and nothing more. Even better, stick to sparkling water and don’t touch the booze. Not only will your bankroll be safer, but you’ll also enjoy yourself more. Don’t be tempted by the free drinks handed out by lovely cocktail waitresses – there’s a catch to that generosity!

Keep Your Winnings Safe

After you’ve won some money at the casino, don’t put yourself in harm’s way by flaunting your padded wallet. Be discreet. Don’t go wandering off into dark parking lots or making your address public knowledge.  This is another reason to avoid intoxication as carrying large sums of money while under the influence of alcohol is not a good idea.

Online Casino Safety

While online casino gambling is considered incredibly safe, there are some steps you can take to make sure that your security is never compromised. For example, stick to well known and reputable online casinos, use secure payment methods and don’t reveal personal information.

Online Gambling: What’s Luck got to do with it?

Sunday, March 27th, 2011

One of the battle cries adopted by those who are so violently anti online gambling is the fact that they believe that there is no place for a form of entertainment that relies only on elements of luck, especially when we’re dealing with money.  So let’s clarify a few things first, before I move on to my counter argument. I personally believe that any adult who has earned his or her own money is entitled to spend the money in any way that pleases them, within the law.  Whether the game is based on skill or not has nothing to do with that line of reasoning.

Now, let’s get back to the question of luck. What many anti-gamblers may not realize that there are actually a lot of games that don’t rely on luck and are based on skill instead. Games of luck are those such as slot machines, roulette and keno, where there is pretty much nothing you can do to change the odds in your favor.  There is no denying of course, that these games are highly entertaining and are a pleasure to play, but that goes without saying.

There is another category of online casino games that allows you to shift the odds in your favor if you develop skills in the game. Take blackjack as an example. If you go blindly into blackjack, without being familiar with the rules and strategies, you may win or you may lose – that’s the luck factor. But if you get to know the basic strategy of the game and know what moves to make according to the cards you are dealt, you will do much, much better in the game.  As such, this is a game of skill.

Poker is another game that relies heavily on skill. There is a long runing debate in the legislative sphere, questioning whether poker is a game of skill or luck, but it has been pretty much determined that the outcome of the game relies more on on skill than chance. With that in mind, all those who argue against online casinos need to take into account that luck doesn’t always come into it, and there is no reason on earth that someone who has developed a skill should not be abe to pitch that skill against others on the internet, just as they’d hold a virtual chess game.

And now I’m climbing off my soapbox!

BC Lottery Online Casino FAIL

Thursday, September 30th, 2010

My friend who also owns a best online casino site similar to this one tipped me off to a funny story about the BC Lotto’s Play Now site today.  Apparently they are already making a ton of rookie mistakes with their online venture which caused the poker site to go down for a while, and more recently bonus abuse in their online casino.  Essentially they made it so easy for people to get $100 free that it made the Canadian National news!

What happened?  Well, all new players were offered a $100 bonus for creating an account and making a deposit on the lottery companies’ site.  All the player had to do to get the bonus was to wager a minimum of $100 and the bonus was added to their account ready to be cashed out.  Unfortunately (or fortunately for the smart players) they didn’t realize that a player could head to the baccarat tables on the site and wager $50 for the player, and $50 for the banker (two bets that essentially cancel one another out.  The player would then receive the $100 bonus and would be able to cash this out (minus $2.50 in commission for the withdrawal), essentially walking away with $97.50 ABSOLUTELY FREE!  This site is only open to residents of British Columbia (Canada) though, so don’t think you can head there and try this out for yourself unless you live in the province.

It is still unclear if they have fixed this problem yet, but the bonus promotion runs until October 5th.  As mentioned earlier this isn’t the first time this site has been in hot water.  After their launch there was a glitch that allowed players the ability to access private data from other people on the site.  The glitch affected 134 people, of which 12 had their information viewed by others.  This resulted in the site being shutdown for 36 days, to the tune of a $5.4 Million loss for the corporation.

BC Lotto, I think its time you either hired some expert help with your online venture, or leave this to the people who know what they are doing already!

Meanwhile, in Germany…

Thursday, September 9th, 2010

While I don’t have a lot of experience in business-type affairs, I know enough to say that monopolies are great if you’re the one holding them, but terrible if you’re everyone else. So good news from Germany! Investors are taking a punt on online gambling companies following a ruling than German restrictions breached European law.

The European Court of Justice ruled there should not be a state monolopy of sports bets and lotteries in Germany, potentially opening up new opportunities for the online gaming groups. PartyGaming shares have climbed 12.9p to 285.5p on the news while its merger partner – Austria’s Bwin – is more than 6% higher. 888 Holdings is up 1.25p at 41.75p while Sportingbet has added 0.25p to 67.25p.

Overall, a positive start on Wall Street has helped support the FTSE 100, which is now up 29.10 points at 5436.92.

More Good News from Canada!

Monday, September 6th, 2010

Prince Edward Island has joined the growing list of Canadian provinces in favor of the government running its own gambling website in a bid to hike revenues. PEI Finance Minister Wes Sheridan spoke in favor of following the examples of British Columbia, Ontario and Nova Scotia.

Sheridan made the statement after PEI got an offer from the Atlantic Lottery Corporation to look into its Playsphere website to include online gambling.

ALC estimated that PEI would earn $50 million a year by adding online gambling, but Sheridan said the province would ensure the site would be regulated and policed if it accept ALC’s offer.

PEI earned $14.7 million last year in lotto earnings, which was $3 million less from 2008.

British Columbia made Canadian history by launching its own gambling portal, but hours after its roll out, Vancouver closed the website because of a security breach. After a few weeks of closure, BC’s gaming has resumed operations after the technical glitch was fixed.

Congrats, PEI! Now throw some of your famous potatoes our way.

Hunker Down for Earl

Tuesday, August 31st, 2010
A Lovely Beach!

Minutes before Earl...

Tropical islands are more than just places to order fruity drinks with little umbrellas – they’re also incredibly attractive places to set up online casinos. The taxes are light, and the laws restricting gambling don’t apply. Plus, you know, fruity drinks.

Unfortunately, islands come with their own baggage – monster hurricanes. You win some, you lose some.

This week, Hurricane Earl will be nearing a Category 3 as it travels through Antigua, a major online gambling hub. The country is home to many of the world’s biggest online gambling operators, including BoDog.com and Intertops.

Hurricane Earl is one of the biggest storms to take over the island in recent years, so online casino operators are bracing themselves for anything the storm might bring, which could include damaged servers and downtime for their websites.

Hurricane Earl is not expected to go directly through Antigua, although winds will reach up to 100 mph and more than 8 inches of rain will fall. Operators continue to have their fingers crossed, hoping that the storm will not cause damage that cannot be repaired. Keep your hopes up, but be cautious when using affected casinos until the storm passes – don’t want to hit the jackpot only to have the website go down!

Meanwhile, in South Africa…

Wednesday, August 25th, 2010

Bad news from Johannesburg, where the Gauteng Gambling Board has said it is illegal to gamble online.This followed a North Gauteng High Court judgment on the jurisdiction of online gambling transactions in the country which was handed down on August 20.

Not only would internet operators who offer online gambling to South African residents for gain and a player or punter who takes part in online gambling would both be guilty of breaking the law, ruling also makes internet service providers accountable for the services as well as financial transaction providers such as banks. Anyone who advertises or facilitates the advertisement of online gambling – including radio and television stations, print media and outdoor advertising agencies – will also face the law.

Anyone prosecuted and found guilty of breach or contravention of the gambling legislation could receive a fine of R10m or 10 years in jail, or both.

Tough break, South Africans!

 
  • william hill
  • ladbrokes.com
  • rushmore
  • bet fair
  • cherry red
  • 888.com casino on net
  • bodog